What if a downloadable product breaks your device?

If the digital content damages your device or to your other digital content, you have a right to compensation, or repair the damaged item under the Consumer Rights Act 2015. For example, you downloaded a music track and it caused your MP3 player to play in a wrong order, or an updated app deleted movie files from your mobile.

You have the right to request the trader to provide a remedy for damage, if the damage had occurred as a result of that the trader had not exercised reasonable care and skill. Even if that digital content was provided free of charge, you have the rights to compensation, or to repair.

If you request the trader to repair the damage, the trader must repair the damage within a reasonable time and without significant inconvenience to the consumer. The trader must bear any necessary costs incurred in repairing the damage. Particular the cost of any labour, materials or postage are included in the necessary costs.

If you want to claim compensation, the trader must pay an appropriate payment within 14 days. 14 days start from the date on which the trader agrees that you are entitled to the payment.

AUTHOR – Inayet Aydeniz Baytas

Inayet is a legal assistance at Money Global specialising in consumer, finance and business law.


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